Returns & Exchanges
Understanding our editorial platform policy
The information on this site is for educational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before making health decisions.
Important Notice
This website is an informational platform that offers free access to educational content. We do not accept payments, sell products, or provide commercial services. Therefore, standard returns and exchanges policies do not apply to this site. There is nothing to return and no refunds to process because no transactions occur.
Why We Have No Returns Policy
Informational Platform
Nutritioncareconsult is an editorial website dedicated to sharing evidence-based information about healthy eating approaches. All content is freely accessible and designed to educate readers.
No Commercial Transactions
Consumer protection laws that mandate return periods and refunds apply only to purchases. Since we do not conduct commercial sales, those regulations do not apply here.
Free Access Always
All articles, guides, and educational resources on this site remain available to you at no cost. You may access, read, or stop using the content at any time without any commitment or penalty.
No Refunds Needed
Since no payments are processed and no purchases occur, refunds cannot and will not be issued. You have not paid anything, so there is nothing to refund.
How This Differs From Regular Online Stores
A Typical E-Commerce Store
Online retailers that sell physical products or digital services must comply with consumer protection laws in Switzerland and across the EU. These regulations require:
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14-Day Return Window
Customers may return purchased items within 14 calendar days without stating a reason, provided items are in resalable condition.
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Exchange Options
Defective or damaged products may be exchanged for identical replacements or similar alternatives at no additional cost.
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Refund Processing
Merchants must process refunds to the original payment method within a specified timeframe, typically 14–30 days.
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Buyer-Seller Relationship
A legal contractual relationship exists between the merchant and customer, establishing rights and obligations on both sides.
Why These Rules Don't Apply To Us
Nutritioncareconsult is not an e-commerce store. We do not:
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Accept payment for any product or service
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Sell digital downloads, courses, meal plans, or consultations
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Charge subscription fees or membership dues
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Enter into buyer-seller contracts with readers
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Process refunds, exchanges, or chargebacks
Without commercial transactions, consumer protection return laws have no application.
What If You Have Questions or Concerns?
Stop Using Content Anytime
You are not locked into any agreement. If you no longer wish to read articles on this site, simply close the page or visit a different website. There is no penalty, cancellation fee, or explanation required.
Report Content Issues
If you notice inaccuracies, outdated information, broken links, or other editorial problems in our articles, we welcome your feedback. Our editorial team regularly reviews reader reports and updates content as appropriate.
Contact Our Editorial Team
Have questions about our content, methodology, or editorial standards? Reach out via our contact form. We aim to respond to reader inquiries within 5–7 business days. Visit our contact page to send a message.
Seek Alternative Resources
If our content does not meet your needs, you are always free to explore other health and nutrition websites, books, or expert resources. No transaction has occurred, so there is no barrier to moving on.
Frequently Asked Questions
No. Refunds are only applicable to purchases. Since all content on Nutritioncareconsult is provided at no cost and no payment is required, refunds cannot be issued. You have paid nothing, so there is nothing to refund.
No. The 14-day right of withdrawal under consumer protection law applies only to commercial purchases. Informational platforms like this one that do not conduct sales are not subject to these regulations. You may stop reading our content at any time without any notice period or formality.
Exchanges apply to physical products that are defective or damaged. Our articles are informational content, not products. If you find an article doesn't address your needs, you are welcome to browse our other resources or contact us with feedback. We have no exchange process because there is nothing to exchange.
We take content accuracy seriously. If you identify a factual error, broken link, or other issue, please report it using our contact form. Our editorial team will review your submission and make corrections where appropriate. This is not a refund situation—it is editorial improvement.
Our editorial team is available via email at [email protected] or through our contact page. We respond to inquiries within 5–7 business days. You may also visit us at Bahnhofstrasse 107, Lausanne, Switzerland, or call +41 686 078 479 during business hours.
Still Have Questions?
Our editorial team is here to help. Reach out with any questions about our content, policies, or services.
Contact Us